NADIA, HEAD OF CUSTOMER SUCCESS – Scaleway
ACE Consulting's intervention effectively addressed several challenges I encountered when launching the Customer Success Management activity, such as methodology and the need to increase my skills in CS topics. By providing practical strategies and solutions for success management and addressing topics such as customer retention and value creation, ACE Consulting gave me the tools necessary to excel in my role, which benefited me in many ways...
The valuable insights gained from the coaching program directly led to improved team performance on a daily basis and better results for both our clients and my organization. Thanks to Alex's coaching, the impact of his intervention was felt on two levels:
1) at the operational level, by improving the efficiency of my team
2) at the strategic level, by taking a step back and adjusting our objectives. Removing what is blocking and holding us back.