Testimonials
PETRI, VP OF GROWTH & INTERIM VP OF CS – Sympa “Before ACE Consulting’s intervention, we had a Client team...
THOMAS, CO-FOUNDER – Zenchef
“When I met Alex, we were able to quickly identify our main challenges and needs: structuring...
CLEMENT, REVENUE OPERATIONS MANAGER – Zenchef “Thanks to the intervention of ACE Consulting, we benefited from support on strategies..."
ANNALISA, CSM TEAM LEAD – Zenchef “During the audit phase, Alex led numerous internal discussions with the team...
FRANÇOIS, CHIEF CUSTOMER OFFICER – MAPAL OS “ACE gave us a different take on our Customer Success structure by...
ABLA, HEAD OF CUSTOMER SUCCESS & OPERATIONS – Font Radar “To meet the challenges of Process and Team Management,...
SOLENN, CUSTOMER SUCCESS MANAGER – Scaleway "The workshop led by Alex on the Value Realisation Framework allowed us to have..."
NADIA, HEAD OF CUSTOMER SUCCESS – Scaleway ACE consulting’s intervention enabled me to effectively address several challenges that I encountered...
LOUIS, CUSTOMER SUCCESS MANAGER – Scaleway The training on the Value Realisation Framework allowed us to categorize customers...
MAXIME, VP CUSTOMER SUCCESS – Pubstack ACE csltg mainly supported me on organizational issues such as team structuring, methodology, etc.
Thoughts
In the dynamic realm of Customer Success, professionals often juggle multiple responsibilities - from onboarding new clients...
Since 2024, the SaaS industry has entered a period of economic turbulence, marked by a capital squeeze and...
Regardless of your role in the organization (CEO, COO, CRO, CCO and/or VP Customer Success), it is essential to be aligned with...
Very often, we see CSMs taking on the role of Project Manager and managing the onboarding of new clients. While...