By creating ACE consulting, I set myself the mission of supporting SaaS and B2B subscription companies to develop an impactful and sustainable Customer Success organisation in order to help them meet the operational challenges that accompany rapid growth.
Evolving since the mid-2000s in Customer Success organisations, particularly in leadership positions, I have been able to observe and actively participate in the evolution, transformation and professionalisation of CS professions. This is why, at ACE consulting, our goal is to share our expertise with our clients in order to help them 1) define what customer success means and 2) build, develop and/or transform a Customer Success organisation that will be able to respond in a sustainable way to the ambitions of their customers and to the evolving challenges of the business.
Avoid instability and protect yourself from all the negative impacts on your company, your collaborators, as well as your customers by defining a clear vision of your Customer Success organisation, and by setting up relevant objectives, adapted processes as well as the expertise necessary to carry out its development. Once this foundation is established, you will be able to develop your CS organisation according to your market and your customers, your growth and your maturity... We can help you establish this roadmap (short/medium/long term) and prepare your business and your teams for change.
