Audit
Are you a B2B SaaS publisher? Looking to evolve your business to become more customer-centric? Looking to reduce your churn rate? or revenue growth from your customer base…? You want to build or improve your Customer Success operations… we can accompany you on the path to success. By conducting an audit of your teams, your processes and your Customer Success operations, we will be able to establish an inventory and share with you our tailor-made recommendations as well as opportunities for improvement.
Customer Success Strategy Consulting
Once the audit and the inventory have been established, our recommendations can be supported by tailor-made solutions and advice to better support you in your transformation: prioritisation of projects according to the challenges of the organisation, suggestions for solutions and alternatives to your current processes and operations… We provide our clients with our expertise and our advice so that their teams deliver the expected success. The results of this program are reduced churn, increased customer engagement, valued team & reduced attrition, increased customer LTV and revenue growth from your customer base.
Implementation and change management
Time, internal expertise, financial constraints… are all reasons that can limit your ability to scale quickly and generate rapid and lasting impact. With that in mind, we believe you should continue to focus on growing your business and day-to-day management as we drive your customer success initiatives forward with and for you. Whether you lack the strategy, capacity or seniority in your teams, we partner with you to make it happen. Whether it's implementing our strategy or recommendations, helping to meet one of your own or other project-related needs, we'll step in to provide the manpower and expertise needed without the need for additional hires.
Coaching and training
Whether you are a start-up made up of a young and/or recent team, or a scale-up that wants to transform its Customer Success operations, your CS team is the key to success. In order to maximize our impact and the sustainability of our intervention, the active participation of your team is essential. Thanks to our change management approach and our coaching methods, we support your teams in adopting new automation and processes essential to the retention and growth of your customers. For example, the coaching we provide around the Value Realization Framework has borne fruit with several of our clients.
