THOMAS, CO-FOUNDER – Zenchef
"When I met Alex, we were able to quickly identify our main challenges and needs: structuring the work of the Customer Success teams, setting up follow-ups and segmenting our base in order to improve customer satisfaction.
During the audit phase, Alex took the time to talk with the managers. He took the time to understand our competitive environment and our business before making his recommendations and defining an action plan.
Today, thanks to ACE Consulting’s support and the collaboration of our CSM Team Leads and our RevOps Manager, we now have a clear roadmap, clean customer segmentation, playbooks by customer type and clear performance monitoring indicators. We can now measure the impact of our teams on our customers."