FRANÇOIS, CHIEF CUSTOMER OFFICER – MAPAL OS
"ACE consulting brought a different reading of our Customer Success structure to us. By providing a fresh look at the strengths and areas of improvement necessary for our growth, Alex's advice allowed us to structure the CS teams efficiently and move from a single-country approach to a global strategy.
The interviews conducted by ACE consulting and the resulting recommendations allowed us to build a robust organisation leveraging the strengths of the team members. On a personal level, Alex Sinson's international experience was of great help in identifying the team's strengths and implementing a more systematic analytical approach to CS professions."