{"id":656,"date":"2024-11-15T14:27:33","date_gmt":"2024-11-15T13:27:33","guid":{"rendered":"https:\/\/aceconsulting.info\/?p=656"},"modified":"2025-03-24T09:51:28","modified_gmt":"2025-03-24T08:51:28","slug":"team-efficiency-and-increased-upsells","status":"publish","type":"post","link":"https:\/\/aceconsulting.info\/en\/archives\/656","title":{"rendered":"\"Team efficiency and increased upsells\""},"content":{"rendered":"<p><a href=\"http:\/\/linkedin.com\/in\/petrilankinen\" data-type=\"link\" data-id=\"linkedin.com\/in\/petrilankinen\">PETRI<\/a><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-neve-link-color-color\">, VP OF GROWTH &amp; INTERIM VP OF CS &#8211; <\/mark><a href=\"https:\/\/www.sympa.com\">Sympa<\/a><\/p>\n\n\n\n<p>\"Before ACE consulting's intervention, we had an unstable Client Success team with challenges both in customers churn and in upsells...<\/p>\n\n\n\n<p>ACE\/Alex gave a structure which we used in re-organising the team and coached the whole team so we were able to go-live with the changes fast. Quite rapidly after implementing these changes, we were able to see the positive change in general team efficiency and in increased upsell numbers.\"<\/p>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>PETRI, VP OF GROWTH &amp; INTERIM VP OF CS &#8211; Sympa \u00ab\u00a0Avant l&rsquo;intervention d&rsquo;ACE Consulting, nous avions une \u00e9quipe Client Success instable avec des d\u00e9fis \u00e0 la fois en termes de d\u00e9sabonnement des clients et d&rsquo;upsells&#8230; ACE\/Alex a donn\u00e9 une structure que nous avons utilis\u00e9e afin de r\u00e9organiser l&rsquo;\u00e9quipe. Il a \u00e9galement coach\u00e9 \u200b\u200btoute l&rsquo;\u00e9quipe&hellip;&nbsp;<a href=\"https:\/\/aceconsulting.info\/en\/archives\/656\" rel=\"bookmark\">Read More &raquo;<span class=\"screen-reader-text\">\"Team efficiency and increased upsells\"<\/span><\/a><\/p>","protected":false},"author":1,"featured_media":617,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","footnotes":""},"categories":[9],"tags":[12,13],"class_list":["post-656","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-testimony","tag-conseilstrategie","tag-misenoeuvre"],"_links":{"self":[{"href":"https:\/\/aceconsulting.info\/en\/wp-json\/wp\/v2\/posts\/656","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/aceconsulting.info\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/aceconsulting.info\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/aceconsulting.info\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/aceconsulting.info\/en\/wp-json\/wp\/v2\/comments?post=656"}],"version-history":[{"count":5,"href":"https:\/\/aceconsulting.info\/en\/wp-json\/wp\/v2\/posts\/656\/revisions"}],"predecessor-version":[{"id":680,"href":"https:\/\/aceconsulting.info\/en\/wp-json\/wp\/v2\/posts\/656\/revisions\/680"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/aceconsulting.info\/en\/wp-json\/wp\/v2\/media\/617"}],"wp:attachment":[{"href":"https:\/\/aceconsulting.info\/en\/wp-json\/wp\/v2\/media?parent=656"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/aceconsulting.info\/en\/wp-json\/wp\/v2\/categories?post=656"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/aceconsulting.info\/en\/wp-json\/wp\/v2\/tags?post=656"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}