{"id":634,"date":"2024-06-10T13:16:31","date_gmt":"2024-06-10T11:16:31","guid":{"rendered":"https:\/\/aceconsulting.info\/?p=634"},"modified":"2025-03-24T09:56:06","modified_gmt":"2025-03-24T08:56:06","slug":"augmenter-les-opportunites-dupsell-et-faire-diminuer-le-churn","status":"publish","type":"post","link":"https:\/\/aceconsulting.info\/en\/archives\/634","title":{"rendered":"\"Increase upsell opportunities and reduce churn\""},"content":{"rendered":"<p><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-neve-link-color-color\"><strong>CLEMENT, REVENUE OPERATIONS MANAGER \u2013 <a href=\"https:\/\/www.zenchef.com\">Zenchef<\/a><\/strong><\/mark><\/p>\n\n\n\n<p>\"Thanks to the intervention of ACE Consulting, we benefited from support on Customer Success strategies and we were able to put several things in place within the CSM teams for a significant impact:<\/p>\n\n\n\n<p>\u2013 Improved Customer Success team cohesion by involving each stakeholder and helping to define the CSM team strategy (not quantifiable but very valuable)<\/p>\n\n\n\n<p>\u2013 The implementation of a process dedicated to tackling churn, used by around ten CSMs for 6 months, has enabled us to secure several hundred thousand euros of ARR<\/p>\n\n\n\n<p>\u2013 The training provided to CSMs has enabled them to better define the value that Zenchef provided to our customers and to re-engage our at-risk customers and reduce churn<\/p>\n\n\n\n<p>\u2013 The coaching provided to CSM team leads allowed them to approach their role in a more strategic way\"<\/p>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>CLEMENT, MANAGER REVENUE OPERATIONS &#8211; Zenchef \u00ab\u00a0Gr\u00e2ce \u00e0 l&rsquo;intervention de ACE Consulting, nous avons b\u00e9n\u00e9fici\u00e9 d&rsquo;un accompagnement sur les strat\u00e9gies Customer Success et nous avons pu ainsi mettre plusieurs choses en place au sein des \u00e9quipes CSM pour un impact significatif : &#8211; Am\u00e9lioration de la coh\u00e9sion d&rsquo;\u00e9quipe Customer Success en faisant participer chaque partie&hellip;&nbsp;<a href=\"https:\/\/aceconsulting.info\/en\/archives\/634\" rel=\"bookmark\">Read More &raquo;<span class=\"screen-reader-text\">\"Increase upsell opportunities and reduce churn\"<\/span><\/a><\/p>","protected":false},"author":1,"featured_media":617,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","footnotes":""},"categories":[9],"tags":[14,12,15,13],"class_list":["post-634","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-testimony","tag-coachingformation","tag-conseilstrategie","tag-mentoring","tag-misenoeuvre"],"_links":{"self":[{"href":"https:\/\/aceconsulting.info\/en\/wp-json\/wp\/v2\/posts\/634","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/aceconsulting.info\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/aceconsulting.info\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/aceconsulting.info\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/aceconsulting.info\/en\/wp-json\/wp\/v2\/comments?post=634"}],"version-history":[{"count":3,"href":"https:\/\/aceconsulting.info\/en\/wp-json\/wp\/v2\/posts\/634\/revisions"}],"predecessor-version":[{"id":682,"href":"https:\/\/aceconsulting.info\/en\/wp-json\/wp\/v2\/posts\/634\/revisions\/682"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/aceconsulting.info\/en\/wp-json\/wp\/v2\/media\/617"}],"wp:attachment":[{"href":"https:\/\/aceconsulting.info\/en\/wp-json\/wp\/v2\/media?parent=634"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/aceconsulting.info\/en\/wp-json\/wp\/v2\/categories?post=634"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/aceconsulting.info\/en\/wp-json\/wp\/v2\/tags?post=634"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}